Ten years of turning complex business problems into elegant user solutions across healthcare, enterprise, and Fortune 500 brands. 🚀
✦ Professional Journey
I'm currently leading billing and finance design at Nextech Systems, streamlining medical practice payments to accelerate cash flow and eliminate costly revenue errors.
Previously, I transformed Varis (Office Depot) a $20M e-procurement platform serving Lowe's, Dominos, and Advance Auto Parts—into a consumer-grade shopping experience that drove measurable business impact.
Before that, I designed enterprise security software at Honeywell, scaling design systems across industrial platforms while keeping building occupants safe. My foundation started in agencies, crafting digital experiences for Fortune 500 clients including IHG, Coca-Cola, Citibank, and MD Anderson.
✦ Beyond Design
I co-organize Ladies that UX Atlanta and mentor globally through Amazing Design People List, General Assembly, and Design Buddies. As a speaker, I've shared my UX journey and advocacy for inclusive design at conferences including BuzzFeed, Students of UXD, and IXDA—reaching over 6,000 global attendees.
My Asian-American experience deeply influences my work, teaching me resilience and perspective that make me a more effective design professional today.
👉 Want to learn more about how I got into UX? Dive into my career journey story.
👉Looking for a bio and picture for an event I’m a part of? You can find them here.
Work Experience
Nextech Systems / Senior Product Designer
February 2025 - Present
Leading design strategy for revenue cycle management software, enabling administrators and billing teams to access actionable insights that drive operational efficiency and revenue growth.
Partnering with cross-functional teams to simplify complex medical billing workflows, improving data visibility and empowering staff to make faster, informed decisions
Varis (Office Depot) / Lead UX Designer
May 2022 - September 2024
Directed the strategic design approach of a $12M digital commerce and procurement SaaS platform for more than 20 diverse customers across industries including education, government, and manufacturing
Drove efforts on at least 10 simultaneous workstreams focused on core functionalities, including product discovery, navigation, notifications, checkout processes, and order management, while identifying and implementing 70+ opportunities for efficiency improvements and enhancing UX across each area.
Established standardized research frameworks that streamlined synthesis processes, increasing the turnaround time for feature enhancements by 30% while maintaining high-quality customer insights throughout the development phases.
Honeywell / Lead UX Designer
February 2019 - May 2022
Championed UX improvements throughout the 12-month launch of a $22M enterprise security solution, using direct feedback to resolve critical usability issues identified in testing by end-users during testing sessions.
Spearheaded the expansion of an enterprise design system team from 2 to 15 members, establishing guidelines for governance and accessibility while mentoring junior designers; adoption realized across 7+ product teams.
Led 15+ workshops with C-suite and cross-functional teams, improving communication on product initiatives, aligning business objectives, and elevating UX visibility across the organization.
YAH Agency / Senior UX Designer
April 2018 - February 2018
Headed the UX integration strategy for Coca-Cola's Freestyle mobile app, serving as the sole UX designer in a small digital consultancy; crafted features that engaged over 500k fans by delivering personalized experiences within a six-month project duration.
Publicis Sapient / Senior UX Designer
April 2015 - April 2018
Designed and delivered 7+ responsive web and mobile app projects for notable Fortune 500 clients, including Citi, Michelin, IHG, and Universal Studios; enhanced user engagement by streamlining navigation across platforms.
Steered the design of a personalized virtual concierge platform for a global hospitality client, integrating third-party data to resolve 15+ common guest issues and streamline user interactions with chatbot functionalities.