Smart visitor management for safer, more secure workplaces

 
 

Quick Summary

I led the product design strategy for a new security management SaaS platform at Honeywell Buildings, built to help enterprise organizations control who enters their buildings, when, and under what circumstances. Through workshops, research, design, and team rituals, I helped launch the product in under a year, securing $22M in revenue and enabling critical access control for enterprise clients like McKesson and Novartis.

 
 
 
 

Context

In large enterprises, security teams must manage multiple physical identities—visitors, contractors, temporary and permanent employees—each with different access needs. Many rely on disjointed tools like email, spreadsheets, and 3-ring binders, leading to manual errors, unclear approvals, and costly security gaps.

Our goal: Build a centralized SaaS solution that allows building admins and security operators to control and monitor access across facilities—accurately, efficiently, and securely.

 

Role & Contribution

As Lead UX Designer, I was responsible for the end-to-end experience strategy:

  • Led cross-functional vision workshops to define business goals and value proposition

  • Conducted generative and evaluative research with real customers and users

  • Delivered high-fidelity prototypes using an existing UI library

  • Established scalable design rituals, feedback workflows, and documentation standards

  • Advocated for outcome-driven prioritization in roadmap planning

 

Challenges & My Approach

New Product, New Team, New Processes

With a newly formed, distributed team, I focused on creating clarity and shared understanding. I introduced:

  • Design reviews (sync and async)

  • Collaborative workshops for feature framing and design alignment

Outcome vs Output

Tension between delivery momentum and customer impact was real. To bridge gaps:

  • I combined user research with domain expertise from technical support to advocate for high-value features

  • Built gradual buy-in for customer research as a necessary part of our cycle—not a blocker

Constantly Changing Priorities

With roadmaps shifting weekly and requirements arriving mid-review:

  • I leaned into clear documentation and flexible workflows

  • Stayed proactive—designing ahead to maintain momentum even with imperfect information

  • Used early drafts to spark conversation and invite cross-functional feedback

 

Strategic UX in Action

Vision & Value Proposition Workshop

To align cross-functional leaders, I facilitated a Vision Workshop that produced:

  • Clear problem statements (free of jargon or UI assumptions)

  • Customer hypotheses and pain points

  • A validated Value Proposition Canvas

  • PRFAQ draft and prioritized MVP features

  • Alignment that SMEs ≠ users (and the real work would come with validation)

““If I had an hour to design something, I’d spend 50 minutes defining the problem.”
 

Design Studio Sessions

To rapidly prototype the experience:

  • I ran time-boxed Design Studio workshops

  • 2 sketching rounds → review → frankenwire

  • Result: First-pass solution aligned with both UX and non-UX stakeholders—in one hour

 

Research Execution

With no dedicated UX researcher, I designed and led our usability research effort:

  • Drafted logistics plan, timeline, dry runs, and invites

  • Ran 90-min usability tests with 6 enterprise customers

  • Tested 10 priority flows across healthcare, pharma, utilities, and airline sectors

  • Produced pass/fail matrices to identify pain points and emergent trends

I synthesized the results into 7 top-priority fixes, ranked by:

  • Number of participants affected

  • Percentage of users impacted

  • Task frequency and criticality

  • Severity of failure and user frustration

 

Business Impact

  • $22M revenue generated post-launch

  • Shipped product in under a year with enterprise deployments

  • Helped Honeywell expand into modern SaaS offerings within its Buildings business unit

Product Impact

  • Defined workflows across visitor, contractor, and employee personas

  • Improved security visibility and operational efficiency

  • Reduced risk from manual, disconnected approval systems

Team & Culture Impact

  • Built scalable design infrastructure from scratch

  • Grew a culture of collaboration, flexibility, and research-led decision-making

  • Advocated for UX at every level—from team members to leadership

Results & Impact

Another one?

 

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